5. How you conduct telephone communications is a reflection of your professionalism and competence. We all got a lot out of the training and hope to have him back again for follow up.”, “Business Training Works made this project extremely easy for me. A local college or university is an excellent starting point when searching for a telephone etiquette training program that is best for you. Workshop Objectives I feel like we all took something positive away from the course which is all I can ever ask for.”, “I heard a lot of positive feedback and several people approached me about your contact info for following up. Who offers a phone customer service seminar? Hugh H., Director of Program Development, Friends of Crown Heights Educational Centers Inc. Mia C., Division Chief, Business Management, US Mint, Robin A., Manager, Talent Development thyssen-krupp Elevator, Brian Howard, Training, Coordinator, LM Wind Power Blades, Moneke K., Administrative Coordinator, USPS, Sharon M., Quality Manager, Northern Valley Indian Health, Saba B., Project Coordinator, Peel Addiction Assessment & Referral Centre, Kelly D., Training and Development Program Specialist, Major US Insurance Company, Shirley B., President, Universal Cargo Management, Elizabeth T., Assistant Professor, Baylor College of Medicine, Irene R., International Business Development Coordinator, Zippo Manufacturing Company, Lianne W., Corona University, Naval Surface Warfare Center – Corona, Kristy C., Executive Assistant, Oak Park Place, Jonathan T., Employee Development Specialist USCPSC, Kale B., Global Quality-CI Manager, KMG Chemicals, Paulette B., Personnel Services Supervisor, St. Johns County Board of County Commissioners, Christy S., Sr International Business Development Manager, Zippo Manufacturing Company, Cindy T., Administrative Assistant, Cutanea LIfe Sciences, CEO of a US-based Hospitality Group (after receiving Executive Presentation Skills Training). It was truly an effortless experience for us!”, “Stefanie was upbeat, engaging, and relatable. However, in all seriousness the course was facio delicias and nuntiisque (fun and informative in Latin). In this e-learning module, you'll learn basic telephone etiquette skills including learning how manage the call from beginning to end including professionally greeting the caller, building rapport during the call, expressing empathy when needed, showing appreciation to the customer for calling and ending the call in a professional manner. Everyone I spoke to during the day today said they were really enjoying the session (as did I). They’re already asking when you’re coming back. Interactive facilitation conducted by someone who has a deep understanding of adult learning and the topic at hand. They were informative and very interactive and Myla was able to engage the participants throughout the entire presentation. Telephone calls usually are the first point of contact with customers. There's no quicker way to distinguish your brand than by treating customers with great care and respect. Working with you both has been an outstanding experience throughout the entire process. I would definitely recommend Thomas to anyone looking to enhance their team with etiquette training.”, “Thomas Farley’s facilitation of the storytelling module was very engaging and effective. Please contact us to speak with a facilitator about your needs and bringing training to your organization. In many cases, if the phone rings more than three times, it is … A proven series of skill-driven training videos which cover the spectrum of customer service, customer success, client retention, help desk, telephone training and call center skills. Suite B-2, Newark. Your style has that special something that really engages people.”, “Thank you Kate, Chris, and Kathy! By improving how you communicate on the telephone and improve basic communication skills, you will improve on almost every aspect of your career. Offer best practices for greeting customers and setting a positive tone. We offer training in the District of Columbia and the following US states: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming. Don’t answer your phone while in a meeting or interview. She made the groups feel very comfortable during the training.”, “Great performance by Shawn! To improve your greeting and tone, try smiling when you say it. Typically this workshop is presented in a series of 6 “mini-modules” each lasting less than 40 minutes and delivered over the course of six weeks. They all had very positive feedback about the day and Pamela specifically. We sincerely appreciated all of Stefanie’s hard work delivering a quality presentation to a diverse group of individuals.”, “Stefanie is knowledgeable, credible, fun and engaging as a facilitator.”, “We also appreciate how well prepared you (Phillip) are, and that the subject matter is addressed in substantive way that has real impact.